Returns & Exchanges
At Pets Land, we want your furry friend to look their best, so if your pet's new outfit doesn't fit perfectly, we offer a hassle-free 30-day return policy. Items must be in original condition, free of pet hair and odors, with all tags still attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the unworn apparel in its original packaging and ensure that all labels and accessories are included to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the garment for cleanliness, we will process your refund or ship your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing